MTN was certified with the internationally recognized standard ISO 9001:2015 by TUV Austria for its entire range of operations, proving once again its commitment to ensuring the quality of its services to its customers.
The ISO 9001 standard is about quality assurance, defining the proper operation of a company so that its products and services fully meet consumer demands. The ISO 9001 business model improves the business performance and the productivity of an organization, while ensuring systematic control of operations at every stage of the production process, to ensure that customer requirements and needs are met.
MTN's certification with this international standard is proof of the company's ability to provide products and services that satisfy its customers as well as the relevant legal requirements. This way, it demonstrates its effort to satisfy its customers to the maximum with the effective implementation of ISO 9001: 2015, confirming its proper planning, efficient organization and systematic monitoring of its performance.
With this certification, MTN expects to increase the satisfaction of the existing as well as the future needs of both its customers and other stakeholders by implementing measures which continue to improve its operations. In addition, with the optimization of the operating procedures, the costs are reduced and the productivity increases, thus creating a competitive advantage for the company.
MTN continues to give more, with its on-going commitment in investing in providing excellent service and high quality products and services to its customers!